ASOS wins Golden Chariot award for delivery excellence
28 January 2010 09:20
ASOS has won the Golden Chariot award for delivery excellent in a survey of 137 internet retailers conducted for Snow Valley's 2010 Online Retail Delivery Report. Ebuyer, PC World and Amazon followed ASOS in the rankings.
The 137 participants were scored on three criteria; value for money, customer service and flexibility.
Speaking to Internet Retailing, Masood Choudhry, head of fulfilment & logistics at ASOS, said: "In 2009 we started the Style with Substance initiative and have since made significant improvements to our delivery proposition and service. Our customers clearly want choice, convenience, value for money and high levels of service. That is what we aspire to provide. However, we know there are opportunities to improve, so watch this space in 2010!"
"Our reason for producing the Online Retail Delivery Report is so we can help our clients and the online retail industry as a whole to improve and continue improving their delivery services" added Carlo Rimini, CEO of Snow Valley. "We honestly believe that most ecommerce teams know the importance of getting delivery right and they're striving to improve, even if they're not quite there yet".
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