Argos overcharges thousands of customers
29 October 2008 09:21
Thousands of Argos customers have been charged double price for their items in what the company is calling a "system issue".
Approximately 190,000 customers were over-charged, with many only realising the mistake when they looked at their bank statements. Although the error occurred last Friday, the customers have been warned that they may not be reimbursed until next week,
A spokeswoman for the company said: "We'd like to apologise to any customer double-charged in one of our stores on Friday, October 24. We are a large company and from time to time, things go wrong.
"At this stage it is impossible to state the exact figure taken from customers' accounts but it is likely that this will be a total of several millions of pounds. We have rectified the error."
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