UK’s "best shops" named by consumer group
27 May 2010 09:37
Home entertainment store Richer Sounds and kitchenware chain Lakeland have been voted the UK's best shops in a survey by consumer group Which?
Other stores in the top 10 were Apple, cosmetics companies Lush and The Body Shop, John Lewis, Ikea, Jones Bootmaker, fashion retailer Wallis and home furnishing supplier Dunelm Mill.
Customer satisfaction ranged from 78% for Lakeland and Richer Sounds to 49% for Currys Digital and WH Smith.
The survey found shoppers were 70% more likely to recommend a shop that was excellent at handling a complaint than one where they had never had a problem.
Which? chief executive Peter Vicary-Smith said: "We know people appreciate good customer service so retailers need to realise that 'Who cares, wins'.
"Some stores are clearly giving their customers what they want, so why settle for lousy service? We urge shoppers to vote with their feet and stamp it out."
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