Careers at Fortnum & Mason
About Fortnum & Mason
A British icon defined by heritage, craftsmanship and exceptional customer experience.
Founded in 1707, Fortnum & Mason has evolved from a small London enterprise into one of the world's most recognised luxury retail brands. With more than three centuries of history, the business occupies a unique position at the intersection of premium food, gifting, hospitality and experiential retail, attracting customers from across the UK and around the globe.
The organisation's origins can be traced to William Fortnum and Hugh Mason, whose entrepreneurial partnership established a business that would become synonymous with quality, innovation and service. Throughout its history, Fortnum & Mason has remained committed to offering extraordinary products and memorable experiences, building a reputation that is deeply embedded within British culture.
Tea
Tea remains a cornerstone of the Fortnum & Mason brand. The company has a long-standing association with some of Britain's most celebrated traditions, including the creation of a bespoke tea blend for King Edward VII in 1902. Today, the organisation continues to blend heritage with innovation through a carefully curated range of teas, food products and hospitality experiences.
Hampers
Perhaps best known for its iconic hampers, Fortnum & Mason has spent centuries perfecting the art of gifting. Its hampers have travelled across the world, becoming one of the brand's most recognisable symbols and reinforcing its reputation for quality, craftsmanship and attention to detail.
Heritage Meets Luxury
While proudly rooted in its heritage, Fortnum & Mason operates as a modern luxury retailer with a strong customer-centric culture. Exceptional service remains central to the organisation's identity, underpinning every aspect of the customer experience and ensuring the brand continues to thrive in an increasingly competitive and evolving retail landscape.
An Iconic Destination
Fortnum & Mason's Piccadilly flagship welcomes millions of visitors each year, serving as the home of the brand's renowned Food Halls, Afternoon Tea experiences and luxury retail offering. As one of London's most iconic shopping destinations, it continues to attract customers from across the world while showcasing the heritage and exceptional service that define the Fortnum & Mason brand.
Fortnum & Mason by the Numbers
Inspired by Fortnum & Mason?
If you are motivated by exceptional service, take pride in exceeding customer expectations, and want to contribute to a business with more than three centuries of heritage, Fortnum & Mason offers the chance to play a role in one of the world's most celebrated luxury retail brands.
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