Arsenal Football Club Matchday & Stadium Tours Recruitment Project
High-Volume Recruitment Campaign for Over 250 Casual Positions
Retail Human Resources (RHR) was selected by Arsenal Football Club to manage a number of large-scale recruitment campaigns on an annual basis to support matchday and visitor operations at Emirates Stadium.
The projects involved recruiting an average of:
- 200 Casual Matchday Retail Assistants
- 50 Casual Tour & Museum Hosts
To deliver these appointments within a tight timeframe, RHR provided a full end-to-end recruitment solution, managing the entire candidate journey from attraction through to offer management and onboarding support.
Attracting Thousands of Candidates
To generate the volume of applicants required, RHR launched a multi-channel recruitment advertising campaign across leading online job boards, alongside Arsenal's own recruitment channels, including:
- Arsenal Jobs website
- LinkedIn / Facebook / Twitter(X)
All applications were routed through RHR's online application portal, allowing the Response Management team to efficiently manage and track candidate progress.
Managing a Large-Scale Screening Process
Given the high-volume nature of the campaign, RHR handled all initial candidate assessments through a structured telephone screening process designed to identify candidates who met Arsenal's requirements.
The campaign processed approximately:
| Casual Retail Assistants | Tour & Museum Hosts |
|---|---|
| 4,000 applications received | 1,000 applications received |
| 2,500 telephone interviews completed | 800 telephone interviews completed |
| 1,500 candidates booked onto assessment centres | 500 candidates booked onto assessment centres |
| 600 candidates assessed | 200 candidates assessed |
| 250 offers made | 70 offers made |
| 200 successful hires | 50 successful hires |
Assessment Centre Management
RHR coordinated all assessment centre activity, including:
- Candidate booking and scheduling
- Assessment confirmations
- Attendance management
- Candidate communication
- Assessment packs and interviewer schedules
- Ongoing reporting and recruitment metrics
Recognising the challenges of large-scale volume recruitment, RHR actively managed candidate engagement throughout the process, including regular follow-up activity to minimise drop-out rates and maximise attendance at assessment events.
Compliance and Onboarding Support
The project also included significant pre-employment and onboarding administration, including:
- DBS registration follow-up
- Candidate document collection
- Offer management
- Reference checking
- Candidate data capture for payroll and HR onboarding
RHR maintained regular contact with candidates and referees to ensure all employment checks were completed within agreed project deadlines.
Delivering a Seamless Candidate Experience
Successful and unsuccessful candidates were kept informed throughout the recruitment process, ensuring a positive candidate experience and safeguarding Arsenal Football Club's employer brand.
The campaign concluded with a full handover of successful candidates to Arsenal's HR team, providing all relevant onboarding information and completed employment documentation.
Project Impact
This recruitment campaign demonstrated RHR's ability to successfully deliver high-volume recruitment projects for globally recognised brands, managing thousands of applications while maintaining candidate engagement, compliance standards and recruitment quality.
Results at a glance:
| 5,000+ applications managed | 2,000 assessment centre bookings coordinated | 250 successful hires delivered |
| 3,300 telephone screenings completed | 320 job offers administered | Full recruitment, compliance and onboarding support provided |
The project showcases RHR's expertise in large-scale recruitment campaigns, assessment centre management and candidate engagement, helping Arsenal Football Club secure the talent needed to deliver an exceptional matchday and visitor experience.
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