&lt;p&gt;As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.&lt;/p&gt; 
&lt;p&gt;We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business.&lt;/p&gt; 
&lt;p&gt;As Duty Manager you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.&lt;/p&gt; 
&lt;p&gt;Key responsibilities include:&lt;/p&gt; 
&lt;p&gt;&lt;strong&gt;Maximise profit:&lt;/strong&gt;&lt;/p&gt; 
&lt;ul&gt; 
&lt;li&gt;Have a clear focus on delivering great availability for your customers.&lt;/li&gt; 
&lt;li&gt;Play an active role in your store to “sell a £1 &amp; save a £1” to help drive sales.&lt;/li&gt; 
&lt;li&gt;Deliver on all agreed actions set for you by your line manager.&lt;/li&gt; 
&lt;/ul&gt; 
&lt;p&gt;&lt;strong&gt;Engage, develop &amp; retain great people:&lt;/strong&gt;&lt;/p&gt; 
&lt;ul&gt; 
&lt;li&gt;Proactively support and work with the Talking Shop Rep in your store.&lt;/li&gt; 
&lt;li&gt;Support team engagement in your store.&lt;/li&gt; 
&lt;li&gt;Play a part in creating an inclusive culture where everyone can be their best.&lt;/li&gt; 
&lt;li&gt;Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.&lt;/li&gt; 
&lt;/ul&gt; 
&lt;p&gt;&lt;strong&gt;Doing the right processes and doing them right:&lt;/strong&gt;&lt;/p&gt; 
&lt;ul&gt; 
&lt;li&gt;Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.&lt;/li&gt; 
&lt;li&gt;A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.&lt;/li&gt; 
&lt;li&gt;Follow and implement all cash handling and security policies &amp; processes.&lt;/li&gt; 
&lt;li&gt;Play your part in providing the best digital service through implementing all “One Best Way” processes.&lt;/li&gt; 
&lt;/ul&gt; 
&lt;p&gt;&lt;strong&gt;Leadership:&lt;/strong&gt;&lt;/p&gt; 
&lt;p&gt;Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:&lt;/p&gt; 
&lt;ul&gt; 
&lt;li&gt;Love your customers by being approachable.&lt;/li&gt; 
&lt;li&gt;Look after our own by being respectful.&lt;/li&gt; 
&lt;li&gt;Work together by being enthusiastic.&lt;/li&gt; 
&lt;li&gt;Hate waste by taking action.&lt;/li&gt; 
&lt;li&gt;Care about the business and our people by being considerate.&lt;/li&gt; 
&lt;/ul&gt; 
&lt;p&gt;&lt;strong&gt;Required skills &amp; experience:&lt;/strong&gt;&lt;/p&gt; 
&lt;ul&gt; 
&lt;li&gt;Experience in a retail management or supervisory role ideal but not essential.&lt;/li&gt; 
&lt;li&gt;Communicates effectively with every colleague to deliver store tasks first time, every time.&lt;/li&gt; 
&lt;li&gt;Plans and organises the shift, using every member of the team.&lt;/li&gt; 
&lt;li&gt;Provides balanced feedback when needed to improve the performance of every colleague.&lt;/li&gt; 
&lt;li&gt;Sets the pace of the team, when on shift, by being hands on to deliver a great store.&lt;/li&gt; 
&lt;/ul&gt; 
&lt;p&gt;&lt;strong&gt;What We Offer:&lt;/strong&gt;&lt;/p&gt; 
&lt;ul&gt; 
&lt;li&gt;15% discount in all Iceland and The Food Warehouse stores.&lt;/li&gt; 
&lt;li&gt;28 days holiday (including Bank Holidays).&lt;/li&gt; 
&lt;li&gt;Christmas vouchers – increasing with length of service.&lt;/li&gt; 
&lt;li&gt;Refer a Friend scheme.&lt;/li&gt; 
&lt;li&gt;Christmas saving schemes.&lt;/li&gt; 
&lt;li&gt;Long service awards.&lt;/li&gt; 
&lt;li&gt;Option to join a healthcare plan.&lt;/li&gt; 
&lt;li&gt;Grocery Aid for free and confidential financial, emotional and practical support.&lt;/li&gt; 
&lt;li&gt;Clear career pathways with opportunities for development and progression.&lt;/li&gt; 
&lt;li&gt;A supportive and inclusive work environment.&lt;/li&gt; 
&lt;/ul&gt; 
&lt;p&gt;Apply now to join the team and start your Iceland story!&lt;/p&gt;

Duty Manager (Inside M25)