Online Customer Service Assistant
We are currently looking for a Temporary Customer Service Assistant to join a premium womenswear retailer's customer support team in East London. This role will involve handling customer enquiries, ensuring a high standard of service, and supporting the overall customer journey across multiple channels. This role could extend to 6 months.
Suitable candidates must be immediately available and not on notice.
Responsibilities
• Respond to customer enquiries via email, phone and live chat.
• Resolve order, delivery, and product-related queries efficiently
• Liaise with courier partners to investigate delivery or tracking issues
• Maintain accurate records and handle customer information appropriately
• Work collaboratively with internal teams to ensure a smooth customer experience
Requirements
• Previous customer service experience, ideally within retail, fashion, or e-commerce
• Strong written and verbal communication skills
• Excellent attention to detail and organisation
• Confident problem-solver with a proactive mindset
• Able to manage multiple enquiries in a fast-paced environment
• Comfortable working both independently and as part of a team
As a temp, you will receive a competitive salary rate that is paid on a weekly basis as well as paid holiday and the opportunity to join a pension scheme.
As this role is temporary, it is likely to be filled ASAP, so apply today to avoid missing out!