Careers at New Look
About New Look
Founded in 1969, New Look has established itself as one of the UK's most recognisable fashion retailers, combining a strong high street heritage with a clear vision for the future. The business continues to leverage the strength of its store estate while investing in the technology, capabilities and customer experiences required to succeed in an increasingly digital retail environment.
New Look has developed a fully integrated omnichannel proposition designed around evolving customer expectations. Recognising that customers increasingly move seamlessly between physical and digital channels, the business has created a connected shopping ecosystem spanning stores, e-commerce platforms, mobile applications and social commerce channels. This allows customers to engage with the brand in the way that best suits their needs, whether browsing online, collecting in store, returning locally or shopping directly through social content.
Digital Transformation
Digital transformation remains a key strategic priority for New Look, with continued investment in e-commerce, customer technology and data capabilities helping to deliver more personalised, convenient and engaging customer experiences. Alongside this, the business is modernising its store estate, equipping colleagues with the tools and technology needed to enhance service, improve efficiency and create more connected shopping journeys.
Connected Customer Experience
New Look continues to enhance its customer proposition through technology and insight, connecting digital and physical touchpoints to create a seamless omnichannel experience. Capabilities such as Click & Collect, cross-channel returns, in-store ordering and app-based product discovery improve convenience and engagement, while Club New Look is helping to strengthen customer relationships, deepen loyalty and deliver more personalised experiences at scale.
Loyalty Through Relevance
New Look's success is rooted in its ability to remain relevant to customers' everyday lives. By combining strong customer insight, digital innovation, an integrated omnichannel model and the commitment of its people, the business continues to build customer trust, deepen loyalty and strengthen its competitive position within the UK fashion market.
A People-Powered Culture
With more than 6,500 colleagues across stores, support functions and distribution operations, New Look's people are central to delivering the customer experience and bringing the brand to life. The business fosters a culture of customer focus, collaboration and accountability, while investing in colleague wellbeing through partnerships such as Retail Trust and Holate, alongside internal initiatives including the Good Vibes Club.
Stepping Forward in Numbers
Inspired by Next?
If you're inspired by growth, innovation and the opportunity to make a meaningful impact, New Look could be the perfect fit.
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