Privacy Policy
Last Updated: July 2026
At Retail Human Resources Ltd (RHR), we are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your personal data.
Who we are
Retail Human Resources Ltd (RHR)
Company Number: 03699291
Registered Office:
14 Bristol Gardens
London W9 2JG
RHR is a specialist recruitment consultancy operating across retail, hospitality, wholesale, finance, creative and related sectors.
Our role is to identify, assess and introduce suitable candidates to employers seeking talent.
What information we collect
We may collect personal information directly from you when you:
| Apply for a job | Submit your CV |
| Register on our website | Sign up for job alerts |
| Contact us by phone, email or through our website | Engage with us on professional networking platforms |
The information we collect may include:
| Name | Address |
| Email address | Telephone number |
| Employment history | Salary information |
| Qualifications and education | Nationality and right-to-work information |
| References | Career preferences |
| Information contained within your CV |
We may also collect publicly available professional information from job boards, LinkedIn and other professional networking sites where you have made that information publicly available.
How we use your information
We use your information to:
| Match you with relevant job opportunities | Assess your suitability for vacancies |
| Arrange interviews | Present your profile to prospective employers (with your permission) |
| Provide career advice and market insights | Send relevant job opportunities |
| Manage our relationship with you | Comply with legal and regulatory obligations |
We do not use fully automated decision-making when assessing candidates. Every application and submission involves human review.
Our legal basis for processing
We process personal data under one or more of the following lawful bases:
Consent
When you provide consent for us to process your information and present your details to prospective employers.
Contractual necessity
Where processing is necessary to provide recruitment services or to take steps before entering into a contract.
Legal obligations
Where we are required to comply with legal or regulatory requirements.
Legitimate interests
Where processing is reasonably necessary to operate our recruitment business and provide services to candidates and clients, provided your rights and freedoms are not overridden.
Examples include:
| Reviewing applications against advertised roles | Searching for suitable opportunities for registered candidates |
| Communicating about relevant vacancies | Maintaining recruitment records |
Candidate information
If you are a candidate, we will use your information to:
| Assess your suitability for current and future positions | Contact you regarding opportunities |
| Arrange interviews and recruitment processes | Verify eligibility to work where appropriate |
| Support your career development |
We will never send your CV or personal details to a client without first discussing the opportunity and obtaining your consent.
Client information
If you represent one of our clients, we may collect information including:
| Name | Job title |
| Contact details | Business contact information |
This information is used solely for the delivery of recruitment and related services.
Supplier information
If you provide services to RHR, we may process:
| Contact details | Business information |
| Payment and banking details |
This information is used to manage our relationship and fulfil contractual obligations.
How long we keep your information
Candidate data is reviewed regularly and retained while:
| You are actively seeking employment through RHR; or | You have indicated that you wish to remain registered with us. |
Unless required by law to retain data longer, information is generally retained for up to five years following your most recent interaction with RHR.
Sharing your information
We may share your information with:
| Other subsidiaries across our group, Fashion & Retail Personnel, The Retail Appointment and The Hospitality Appointment | Employers considering you for employment |
| Service providers supporting our recruitment operations | Regulatory authorities where legally required |
Any third parties we use are required to keep your information secure and use it only for the agreed purpose.
We do not sell personal information to third parties.
Marketing communications
We may send you information about relevant vacancies, industry news and recruitment services where we believe it is relevant to your interests.
You can unsubscribe from marketing communications at any time using the unsubscribe link provided or by contacting us directly.
Your rights
Under UK GDPR, you have the right to:
| Access the personal information we hold about you | Correct inaccurate information |
| Request deletion of your information | Restrict processing |
| Object to processing | Withdraw consent at any time |
| Request transfer of your data where applicable | Lodge a complaint with the Information Commissioner's Office (ICO) |
To exercise any of these rights, please contact our Data Protection Officer.
Subject access requests
If you wish to access the information we hold about you, we may ask you to verify your identity.
Acceptable forms of identification include:
| Passport | Driving Licence |
| Birth Certificate |
CV submission
When you submit a CV through our website or directly to one of our consultants, it will only be accessible by authorised RHR employees.
Your CV will only be shared with prospective employers after obtaining your permission.
We recommend keeping your CV and personal details updated and notifying us of any significant changes.
Cookies
Our website uses cookies to improve user experience and monitor website performance.
Cookies help us:
| Understand website usage | Improve functionality |
| Remember preferences | Analyse website traffic |
Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functionality.
Security
We take appropriate technical and organisational measures to protect your information against:
| Unauthorised access | Loss |
| Misuse | Disclosure |
| Alteration |
Our systems are regularly reviewed to ensure your information remains secure.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation or our services.
Any updates will be published on this page, and continued use of our services signifies acceptance of the updated policy.
Contact - Data Protection Officer
If you have any questions about this Privacy Policy or how we process your personal data, please contact us.
Ed Maala
Retail Human Resources Ltd
14 Bristol Gardens
London W9 2JG
Email: ed.maala@rhr.co.uk
Telephone: 020 7432 8808