Electronic and mobile phone retailer, Dixons Carphone announced figures for the Christmas period, exceeding its forecasted sales totals and keeping its full profit outlook. The firm, which operates as Currys, Carphone Warehouse and PC World reported sales figures rose by 4% in the stores that have been open for a...
In a survey taken by the UK Customer Service Index (UKCSI), digital retailer Amazon ranked number one with regards to customer satisfaction. The survey filled in by 10,000 consumers, ranks the companies on factors such as staff professionalism, quality, efficiency and complaint handling. Non-food retailers such as Amazon, ASOS and...
Retailers saw a surprising drop in sales in December, as the effects of Brexit began to be felt in the pockets of consumers. In the wake of the vote in June and resulting drop in value of the pound, volume of sales in retail fell by 1.9%, the largest fall...
Scientists from Oxford University are to conduct an experiment into looking at ways that supermarkets can modify customer shopping behaviour. Supermarket chain, Sainsburys are one of the key collaborators in the study, which aims to encourage shoppers to spend more on fresh fruit and vegetables as well as reduce meat...
Although there was a rush in shopping before the festive period, retails sales in the December month were disappointing. Figures show that during November and December, the amount of items purchased dropped 1.9%, whilst the amount of money spent decreased 1.3%, according to the Official for National Statistics. Meanwhile, on a quarterly...
It has been revealed that online retailer Amazon has been selected as the number one for customer service for the third year running. According to the biannual Institute of Customer Satisfaction’s survey ASOS came in second, John Lewis was in third place and Marks & Spencer came in fourth place. Also...
Animal retailer Pets at Home have reported that shares in the company dropped 8% due to lack of sales in pet food and accessories. Figures show that in the third quarter like-for-like merchandise revenues fell 0.5% at Whiskers ‘n Paws, Barkers and Pets at Home, however online developed “strongly” and total...
The fall in the value of the pound has energised overseas shoppers who have flooded the UK high street to take advantage of the lower price of branded goods. They reported that sales had increased by 40% during the final three months of the year, with much of the boost...
Catalogue retailer N Brown, which owns plus-size specific brands such as Jacamo and Simply Be, announced a growth in revenue of 4.1% in the third quarter. Online sales in particular were strong, rising by 12% and accounting for 70% of all revenue, whilst making up 72% of the sites’ traffic....
Car parts and bikes retailer Halfords has seen an improvement upon the growth it had seen earlier in the year, with like for like sales up by 5.9% in the third quarter. This signifies an 11.9% increase in total sales for the 15 weeks to January 13th, with like-for-like boosts...
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