Assistant General Manager

Assistant General Manager – Tap & Brew, Newcastle Airport

If you’re passionate about hospitality, teamwork, and operations that run like clockwork — this could be your next step.
We’re the global food travel experts behind more than 500 brands, from our own concepts like Beer House and Café Local to international favourites like M&S, Starbucks, Burger King, and BrewDog.

We’re now looking for an Assistant General Manager to join our growing team at Newcastle Airport, supporting two thriving bars with more exciting expansion ahead.

Why join SSP as an Assistant General Manager?

Competitive salary of £32,000 plus management bonus scheme

Up to 50% colleague discount (75% when on shift)

Friends & Family discount (20%)

Flexible working and family-friendly leave

Access to digital GPs and 24/7 wellbeing helpline

Support through the Spectrum Life app and colleague networks (Neurodiversity, LGBTQ+, and more)

Apprenticeships and development opportunities to grow your career

Share Incentive Plan (SIP) and life assurance

What makes this role special?

This is not just a front-of-house leadership position — it’s a key operational and analytical role. You’ll work closely with the General Manager and two other Assistant Managers, taking ownership of labour planning, rota control, cost and waste management, and financial performance tracking.

As a growing site (currently around 300 covers and expanding), you’ll play a vital role in shaping its next chapter — ensuring every shift runs smoothly while driving efficiency behind the scenes.

What we’re looking for:

Proven experience in hospitality management — ideally in a fast-paced, multi-site or airport environment

Strong planning, analytical and organisational skills with confidence using data to improve performance

Hands-on leader who thrives in service and leads by example

Collaborative mindset — able to work closely with fellow managers toward shared targets and goals

Passion for operational excellence, team development, and delivering results

Please note that Newcastle Airport is a secure environment, if successful you will have to provide references to cover the last 5 years and undergo a criminal record check to comply with airport regulations.

SSP are proud to be an equal-opportunity employer that seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

Start the best part of your journey with us!