Assistant Manager

Our Facilities and Engineering team are now looking for an Assistant Engineering Manager to join us. This is an exciting opportunity to support the running of our remote sites across England and Scotland, while also contributing to the management of contracts within our iconic Knightsbridge store. You will help to ensure our buildings are safe, compliant and well maintained, working closely with service partners and colleagues to deliver an exceptional experience for everyone who steps into a Harrods space.

About the Role

As Assistant Engineering Manager, you will support the Engineering Manager in overseeing service partners, coordinating repair and project works, and maintaining compliance across all sites. You will also play a key part in driving a culture of high performance across our engineering and maintenance operations.

Day to day, you will:

Support project planning and execution, from inception to completion, ensuring asset management processes and due diligence are followed.
Assist with compliance reviews, inspections and audits across engineering, building fabric and cleaning services, resolving issues quickly and effectively.
Help manage both routine and emergency repair work, ensuring timely and efficient completion.
Contribute to delivering a high level of customer satisfaction by addressing issues promptly and maintaining service excellence.
Act as a point of contact for colleagues, contractors and building occupants on all engineering, maintenance and cleaning matters.
Assist with budgeting and financial reporting, raising purchase orders and approving invoices as required.
Integrate with minor and asset improvement work streams, supporting logistics, planning, execution and sign offs.

Harrods offers a range of company-wide benefits including 33% staff discount, subsidised medical and dental cover, discounted gym membership, and more.

About You

You will be a proactive and detail-oriented individual, able to balance technical expertise with strong organisational and interpersonal skills. With at least 3 to 5 years’ experience in building services and a minimum of one year in a supervisory role, you will bring both technical knowledge and the ability to support and influence others in a fast-moving environment.

You will also:

Hold a City and Guilds qualification in Mechanical or Electrical (or equivalent).
Bring knowledge of building services, with additional experience in areas such as lifts, escalators, catering equipment or building fabric works being an advantage.
Have excellent communication skills, confident in liaising with both internal stakeholders and external service partners at all levels.
Be calm under pressure with strong problem-solving ability and sound judgement.
Be able to work on your own initiative, adapting to shifting priorities while remaining focused on results.
Demonstrate the ability to collaborate, influence and support others to achieve high standards.
Lead by example, promoting Harrods values and ensuring best practice across all operations.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.