Barista

About the Role

As a Barista, you are responsible for preparing and serving high-quality coffee, tea, and other beverages while ensuring excellent customer service. You are knowledgeable about coffee brewing techniques, maintain cleanliness, and create a welcoming atmosphere for customers.

Job Responsibilities:

Sell products to customers through upselling: bigger, better, and more
Comes to the unit on time and informs superior any planned leaves or unplanned leaves/ emergency.
Ensure that individual health compliances and store H&S standards and policies are complied.
Keep the coffee station and equipment clean and sanitized. - Restock ingredients and supplies as needed.
Attends to any guest complaints in a polite and courteous manner and informs superior of the complaints.
Makes sure that standard uniforms are properly worn and is sanitary and wrinkle-free.
Compliant to the Hi-5 standards of service: greeting, understanding, selling, going the extra mile, and bidding farewell.
Provide menu recommendations and answer inquiries about drinks and ingredients.
Prepare and serve high-quality coffee, tea, and specialty drinks according to company recipes.
Operate and maintain coffee machines, grinders, and other equipment.
Maintain accuracy in measurements, bean grinds, milk, etc.
Makes sure that he/she is knowledgeable about their brand, what their selling, customer service, and health and safety.
Attends to brand certification trainings to be knowledgeable on brewing techniques, standard measurements, and recipes.
Attends and comply to local and group training (certification)