CCTV Maintenance Technical Manager

Lead CCTV operations at Tesco to ensure safety and efficiency for all. Joining a skilled team, you will take charge of the proactive monitoring, upkeep, and enhancement of CCTV systems across our estate. Your responsibilities will be instrumental in preventing losses, responding to incidents, and ensuring operational continuity to safeguard individuals, assets, and brand reputation.

This role demands a high level of technical proficiency, strong problem-solving abilities, and a proactive attitude. You’ll need to be confident in diagnosing faults, implementing situational and systemic solutions, and ensuring compliance with data protection and security standards. In return, you’ll benefit from ongoing training, career development opportunities, and the chance to contribute to one of the UK’s most trusted retail brands.

You will be responsible for:

Providing and coordinating the technical service support function for CCTV category.
Reviewing our current CCTV maintenance model to find opportunities for improvement, and exploring creative methods to optimize efficiency and availability.
Ensuring comprehensive technical comprehension and supervision of traditional and IP CCTV systems, encompassing configuration, fault diagnosis, and integration with network infrastructure (e.g., switches, routers, firewalls, VLANs).
Collaborating with IT and networking collaborators to integrate CCTV systems into Tesco’s secure network to ensure ongoing connectivity for remote monitoring operations.
Supporting the internal specialist CCTV field team to respond to any future business-led initiatives, ensuring capability to provide effective continued service support.
Additional responsibilities including Cash Conveyance & Checkout systems technical support.
Establishing effective relationships with wider teams, colleagues and supporting contractors, communicating & managing expectations where necessary.
Collaborating with team members and external partners to improve and implement strategies.
Resolving blockers to success through clear communication and collaboration with peers and senior stakeholders.
Keeping up to date with any industry & legislative changes, and implementing change to process if required, passing on this information and knowledge to wider teams.
Oversight and understanding of technical issues highlighted by “field” based colleagues/contractors, developing resolutions, delivering “best practise”, implementing change if needed to deliver estate wide solutions.
Site visits as required in line with technical categories, regarding incidents/investigations/information gathering.
Proficiently guiding own progress and advancement without focusing on specific measurements.

You will need:

Being an essential part of our technical management team, you will display keenness for maintaining high standards. With prior experience in maintenance, engineering, or construction domains, you will be proficient in using IT equipment, including proficient use of Microsoft 365.

Operational Skills:

Performance Management and Improvement.
Communication & collaborator management.
Data analysis.
Confident in presenting findings and solutions to issues through various media platforms.
Problem solving across hybrid CCTV environments, including legacy analogue systems and modern IP-based deployments.
Proficiency in CCTV software platforms (including Target) and IP configuration utilities and networking tools.
Maintenance planning & processes.
Governance and compliance.
Organisational and planning skills.

What's in it for you:

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

Annual bonus scheme of up to 20% of base salary
Holiday starting at 25 days plus a personal day (plus Bank holidays)
Private medical insurance
26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About us:

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility