Centre Manager

This is a really exciting time to join our Halfords Garage Services team.  You will be working at one of our new Fusion centres; it will be upgraded with the latest facilities to lead the way in providing a first-class customer experience and a great working environment, where you’ll play a pivotal role in driving the centres success.  Supported by an Assistant Manager and Workshop Controller you’ll lead a team of around 11, with skilled technicians and customer services advisors to deliver a seamless service.   

•            £35,307 - £41,927 per annum 

•            Average uncapped bonus of £10,800 per year (with potential to earn more) 

•            5 days a week 

•            Earn extra with our refer a friend scheme – T&C’s Apply. 

To be a success in this role: 

You’ll have a track record of achieving success with teams, working to give customers a fantastic experience. Accountable for the day to day running of your Centre, for maximising profit and minimising loss, in this role you’ll really come into your own. 

Delivering excellence will be woven through everything that you and your team do, both in terms of quality standards and results.  

You’re no stranger to efficiency, and will optimise workforce scheduling, ensuring maximum capacity in the Centre to meet customer demand. Alongside this, with your analysis of customer metric and Centre performance data, you’ll lead your team to deliver against – and exceed - sales margin and profit targets. 

Along with: 

Experience of exceeding customer metrics targets through effective management 

Experience of delivering coaching/training in the moment to colleagues 

Management experience, including managing capability and performance 

Experience of developing colleagues through delivery of technical training 

A track record of success in delivering against sales targets 

Experience of meeting compliance standards across Health and Safety and quality 

Excellent communication skills, verbally and in writing 

Experience of labour force scheduling, with proven time management skills 

IT proficient, with experience of using Microsoft packages, including Word, Excel and ideally PowerPoint, with the aptitude to learn in-house systems 

A current full valid driving licence 

We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory pension, you can expect to enjoy: 

25% off most of our products in Halfords Retail stores and online 

Amazing discounts of up to 50% on your garage bills at Halfords Autocentre 

Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies 

At least 25% colleague discount at Tredz 

Life assurance 

Uniform 

Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 

Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week 

Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced 

Option to join our Sharesave scheme: save to purchase shares at a 20% discount 

Cycle2Work scheme 

Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future 

Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services  

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move. 

You will need to be available to attend Redditch Head Office for an assessment centre, dates to be confirmed.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.