Client Success Manager
About us
At Halfords, our mission is to inspire and support a lifetime of motoring and cycling. We lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience. Our commitment is to foster customer loyalty by offering compelling reasons to keep coming back to our stores and garages, ensuring a lifetime of motoring and cycling enjoyment.
About the role
Join Halfords for Business as a Client Success Manager and take ownership of a portfolio of employee benefit clients, with a focus on our Cycle to Work, gifting, and employee discount propositions. You will work directly with clients to ensure their schemes are performing effectively, engagement is maximised, and value is continually delivered.
You’ll build strong day-to-day relationships with benefit administrators and HR partners, delivering tailored support and insight to drive scheme adoption, employee participation, and long-term client satisfaction. This is a dynamic role for someone who enjoys working in a fast-paced B2B environment and is passionate about delivering exceptional client outcomes and measurable results.
Key responsibilities
Manage a portfolio of employee benefit clients, ensuring strong relationships and satisfaction.
Act as the main point of contact, providing proactive support and tailored guidance to meet client goals.
Deliver performance updates, usage reports, and insight-led recommendations to drive engagement.
Support smooth onboarding and implementation processes for new clients.
Resolve day-to-day queries and escalations quickly and effectively.
Plan and deliver promotional activities and internal campaigns to maximise scheme uptake.
Collaborate with marketing and product teams to roll out targeted communications and assets.
Identify opportunities for account growth through additional product adoption and increased participation.
Work closely with internal teams and share client feedback to improve products, processes, and ways of working.
About you
Background in client success, account management, or employee benefits, ideally in a B2B or service-led environment.
Strong relationship-building skills with a client-first mindset.
Confident communicator, able to present insights and recommendations clearly.
Highly organised and detail-focused, capable of managing multiple clients at once.
Comfortable working with data to track performance and drive decisions.
Reward & benefits
A fair and competitive salary evaluated against market data, discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave.
Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
You will have access to a wealth of employee discounts across the Halfords suite of products and services.
Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.
Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
This is a field based role, with 1-2 days a week based at our Support Centre in Redditch.
