Clubcard Proposition Manager
We create reasons for our 40 million+ customers across the globe to choose more of Tesco more often, through our Clubcard Proposition. This role manages key Clubcard propositions, creating ongoing reasons for customers to engage with Clubcard & Tesco. We want customers to access the best value from Tesco, which in turn drives loyalty to Tesco. We define Propositions as services, products or promises that deliver against a specific customer need. This role works within the Membership and Loyalty team, and works collaboratively across the wider customer and technology teams.
You will be responsible for:
Lead the development and evolution of Clubcard propositions, ensuring clear insights, customer needs, benefits, and execution across the 6Ps.
Collaborate with Customer and Technology teams to turn concepts into actionable propositions.
Maintain visibility of plans across teams, connecting activities to deliver the best customer experience.
Monitor market trends, loyalty metrics, and competitor activity to identify opportunities and issues proactively.
You will need:
Strong customer focus with previous digital experience and commercial acumen
Highly collaborative, able to unite cross-functional teams and manage multiple stakeholders effectively
Strategic thinker with the ability to cope with ambiguity, prioritise, and make insight-led decisions
Skilled in developing motivating propositions across the 6Ps, crafting brand positioning, and generating engaging concepts
Excellent communication and storytelling skills, with confidence in analysing data to make clear recommendations
What's in it for you:
We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!
Annual bonus scheme of up to 20% of base salary
Holiday starting at 25 days plus a personal day (plus Bank holidays)
Private medical insurance
26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
About us:
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.
We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.
NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.
We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility
