Estates Facilities Manager
Are you passionate about preserving history while driving modern innovation? Do you thrive in environments where no two days are the same?
We are looking for a proactive and visionary Estates Facilities Manager to join our team and take ownership of a truly unique site, that blends the charm of a historic brewery with the operational demands of a brewery manufacturing and distribution centre.
This is more than just a facilities role. It’s a chance to be the custodian of a heritage site, ensuring its legacy is protected while enabling it to function efficiently and safely in today’s fast-paced world. You’ll be at the heart of our operations, leading maintenance, compliance, and improvement initiatives that make a real impact across our wider pub estate.
What's in it for you:
25 days holiday (+ bank holidays)
A range of healthcare options are available after 6 months
Annual flu jab
Access to flexible pay and financial wellbeing resources, including being able to apply for a loan after 6 months with Sheps
Generous company pension plan
Death in service of 3x your salary, if you join the company pension scheme
Enhanced maternity, paternity, adoption and sick pay
Mental health and wellbeing support for all, including our own Mental Health First Aiders
25% discount on food and drink at Shepherd Neame Managed Houses
25% discount on overnight Managed House Hotel bookings
Up to 40% discount on own-brand beer and cider purchased from the Visitor Centre Shop at Faversham
Instant access to discounts with high street retailers, supermarkets and more!
Birthday Club exclusive offers and discounts
The drinks are on us during monthly get-togethers for team members in our Visitor Centre, along with our Summer and Christmas parties
The opportunity to develop & move within the Support Office, Brewery & our pubs
Join our reward and recognition platform, Sheps Hut
Benefit from the support offered by the Licensed Trade Charity to those working in the brewing industry
Receive one additional day of paid leave per year to volunteer for a charity of your choice
Working Hours: Full-time, 37.5 hours per week. 08:30 - 17:00, Monday to Friday with 1 hour lunch (unpaid)
Duties and Responsibilities:
Work with the Helpdesk and Surveying teams to continuously develop our CAFM system (Access Maintain), ensuring it effectively coordinates and tracks our planned, reactive and compliance workflows at all sites
Update and maintain core asset data and records within Access Maintain across all sites
Regularly review and evaluate the performance of our approved maintenance and compliance contractors, ensuring that agreed SLAs and performance targets are met and provide period-end performance reports
Regularly review call-out rates, invoicing and other contractor-related costs for alignment with expectations, demonstrating a robust approach to challenge discrepancies
Prepare and manage tenders and RFPs for property-related compliance, maintenance and servicing contracts. Provide detailed recommendations to the Surveyors for appointing and managing service providers based on performance, value and strategic fit
Ensure comprehensive Out-Of-Hours (OOH) and Emergency Response arrangements are in place, well-documented and regularly tested
Liaise with the Property Helpdesk, Regional Surveyors, Health & Safety team, external Safety Advisors (e.g. Food Alert) and other key stakeholders, to assist and coordinate the timely resolution of remedial work arising from our Statutory Inspection programmes, ensuring compliance and risk mitigation
Maintain high standards of Health and Safety across all facilities management activities, in accordance with our policies. Partner with our Health and Safety Team to continually promote a safe working culture across all areas and proactively identify potential issues
Build and maintain professional and proactive relationships with external stakeholders (e.g. Fire Officers, EHO, Planning Enforcement, neighbours and building owners). Ensure issues are handled efficiently and resolutions communicated effectively
Undertake regular property inspections across the Brewery and Distribution centre, coordinating site operations and Health and Safety teams to ensure maintenance and compliance tasks are completed to time and budget parameters
Refer larger repair requests to the Surveyors for the appropriate course of action
Oversee and line manage on-site maintenance operatives, ensuring that a clear schedule is prepared for low-skills tasks, maintained and undertaken to support the upkeep of the main brewery site
Prepare regular reports and updates for areas of responsibility and provide updates on ongoing projects and emerging risks. Bring to the attention any areas of concern to the appropriate line manager or Director
The Ideal Candidate:
Experience in a Property, Facilities and/or Building Services Management or similar role
Professionally qualified or working towards RICS, CIOB or equivalent
Strong IT literacy with demonstrable experience in developing systems and processes to deliver property services and facilities management
Effective communication skills with all functions and stakeholders and proven ability to productively manage contractors, specialists and project teams.
Strong knowledge of Access Maintain (Pronett) and relevant construction and landlord safety legislation, with experience in instructing and managing complex workloads.
Knowledge of Listed Building, Conservation and Planning laws together with industry-specific legislation such as Licensing and Fire Safety.
Diligent with a strong attention to detail and accuracy
Efficient and organised to effectively prioritise tasks in a fast-paced environment
Conscientious professional with a strong commitment to safety
Full UK driver’s license
Shepherd Neame may be Britain’s oldest brewer but our approach is anything but old-fashioned. We are an authentic, independent business, yet flexible and agile, and that has enabled us to survive and thrive based on the following Sheps Skills:
Working Together
Pride and Passion
Authenticity
Sheps Spirit
Who are we?
Britain’s oldest brewer, Shepherd Neame, has been based in the market town of Faversham, Kent for over 300 years. An independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout London and the South East, from the historic heart of the City to the Kent coastline. We employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office.
Diversity, equality, and inclusion matter to Shepherd Neame. If you think you would be suited this role we would welcome your application regardless of age, disability status, ethnicity, gender, religion or sexual orientation. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.
