Floor Supervisor

Floor Supervisor

London St Paul's

Contract: Permanent
Salary: £14

THE BRAND

At F1® Arcade, we’ve completely revolutionised the traditional arcade by creating the first-ever Formula 1 entertainment and hospitality concept with socialising at its core for fans and non-fans alike. F1® Arcade venues provide an immersive, state-of-the-art F1® racing simulation experience, gamified for a mass audience, with ‘best in class’ hospitality and exceptional venue design, all under one roof - for the ultimate night out in the fast lane…

We’re looking for a Floor Supervisor to join our team at our St Paul's Arcade.

Key Responsibilities of the Floor Supervisor:
• Ensure every guest receives a warm welcome and exceptional service throughout their visit by implementing and upholding service standards to maintain a high level of guest satisfaction.
• Engage with guests to assess their experience, address needs, and resolve issues promptly.
• Handle guest inquiries, feedback, and complaints professionally to enhance overall satisfaction.
• Train, support, and motivate the front-of-house team to deliver outstanding hospitality.
• Oversee guest-facing roles, including reception, hosts, and servers, ensuring smooth service, conducting regular meetings/briefings to share guest feedback and updates.
• Monitor guest feedback from surveys, reviews, and direct interactions to identify trends, working alongside other departments to ensure seamless service and resolve any guest issues.
• Assist in coordinating VIP experiences and personalised services for special occasions, acting as a key point of contact for guests.

If you have experience in the below too that would be advantageous:
• Working with guest parties of 10+ regularly.
• Working within Hospitality, Entertainment or a similar environment.

What we can offer you:
• Great team discount of 50% off food & drink at any time for you and up to 3 friends.
• Complimentary off-peak racing for you and up to 3 friends.
• Paid volunteer days.
• Access to GP 24/7.
• Paid cash plans for dental, physio, mental health and optical subscription plans, and more up to the value of £950.
• Enhanced maternity & paternity pay.
• Paid bereavement leave.
• Company sick pay scheme.
• Employee discount platform, including gym memberships and retail discounts.
• Financial wellbeing platform.
• Holiday entitlement of 28 days including bank holidays.
• Refer a friend scheme.

We are committed to creating a vibrant and dynamic environment where our team members can thrive. If you’re passionate about hospitality, gaming, and delivering top-notch customer experiences then the race is on, you in?