General Store Manager
A leading luxury multi-product retailer is looking for a results-driven Store Manager to lead their travel retail stores located in a high-traffic airport environment. The ideal candidate will be responsible for driving sales, delivering exceptional customer service, and leading a high-performing team while ensuring compliance with airport security and operational standards.
This role is critical in maintaining the brand image and delivering a premium experience to international travelers.
Key Responsibilities:
Drive store performance to meet and exceed sales targets and KPIs.
Maximize sales through effective visual merchandising
Analyze sales reports and customer trends to identify opportunities for growth.
Team Leadership:
Recruit, train, and develop a motivated, service-focused team.
Lead by example to foster a positive, inclusive, and high-energy store culture.
Conduct regular performance reviews and provide ongoing coaching and development.
Customer Experience:
Ensure exceptional service standards are delivered consistently to a diverse, international customer base.
Handle escalated customer issues with professionalism and efficiency.
Maintain a clean, organized, and welcoming store environment.
Operations & Compliance:
Ensure compliance with airport regulations, company policies, and health & safety standards.
Coordinate with airport authorities, logistics partners, and security personnel as required.
Visual Merchandising & Brand Standards:
Ensure all displays are aligned with brand guidelines and optimized for high traveler footfall.
Requirements & Qualifications:
Proven experience as a Store Manager in a high-volume retail environment; experience in travel retail is highly advantageous.
Strong leadership skills with the ability to manage, inspire, and develop a diverse team.
Excellent communication and interpersonal skills; fluency in English is essential, additional languages are a plus.
Flexible and adaptable to fast-paced, shift-based schedules including early mornings, weekends, and holidays.
Strong commercial awareness and understanding of retail KPIs.
Experience with POS systems and basic proficiency in Microsoft Office.
Key Competencies:
Customer-focused mindset with a passion for service excellence
Commercial acumen and decision-making ability
Strong organizational and multitasking skills
Resilience and adaptability in a dynamic, multicultural setting
Attention to detail and commitment to operational excellence
The salary is paying up to £50,000
Benefits:
- Annual performance related bonus
- Competitive pension scheme
- Healthcare
- Life assurance
- Discounts across a wide range of retailers
