Insight Analyst
An opportunity has arisen for a Insight Analyst to join the Quality team.
The successful candidate will be responsible for supporting the development and improvement of our multi-channel returns propositions, through providing insight and operational support to the Returns, Online, and Store Operational teams. Transforming data into actionable insight.
This role would suit someone who has strong General Microsoft Office Skills Presentation skills.
You will be responsible for:
Keeping up to date with trends in refunds and returns, competitor activity & market dynamics and sharing with my team.
Working with both our store, online and strategy teams to understand the business priorities across all our different channels.
Providing the team with administrative/analytical support, and manipulate data, to create meaningful insight which the teams can react quickly to.
Investigating trends and drivers of customer satisfaction and refund/returns issues across all categories and creating recommendations from that insight.
Creating insight on what products customers are returning, how often and why are they returning them, along with analysing the associated end to end returns costs.
Analysing returns data to support business cases Team KPI tracking
You will need:
Working in collaboration with wider teams
Ability to use your own initiative
General Microsoft Office Skills Presentation skills
Experience of using SQL for data extraction and manipulation
Data visualisation experience, ideally using Tableau (or similar)
Experience of online retail and or fulfilment (in either food or non-food sectors)
#LI - EF1
#LI - Hybrid
What's in it for you:
We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!
Annual bonus scheme of up to 10% of base salary
Holiday starting at 25 days plus a personal day (plus Bank holidays)
26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
About us:
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.
We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.
NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.
We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility
