Insight Analyst - Tesco Hospitality
As an Insight Analyst, you’ll be responsible for delivering actionable insights across The Café and The Coffee Shop business. You’ll be the key point of contact for regular reporting and evaluation, supporting everything from menu campaigns to operational trials. Alongside this, you’ll proactively identify opportunities to enhance trade, improve customer experience, and drive efficiencies within the business.
You’ll collaborate closely with Tesco Hospitality operational teams and central functions, reporting to the Insight, Proposition and Design Manager. This is an exciting opportunity for someone who’s curious about the story behind the data and passionate about hospitality.
You will be responsible for:
Interpreting and simplifying complex data, presenting insights and recommendations clearly and in a way that resonates with different audiences.
Producing weekly and periodic reports to help the business understand performance across core operations and trials.
Using data to analyse customer profiles and behaviours, including segmentation.
Contributing to the planning of menu and promotional campaigns.
Monitoring the performance of campaigns and trials, providing clear evaluations for senior stakeholders.
Building strong relationships between external partners (e.g., KPMG, Dunnhumby) and internal teams (e.g., Insight, Clubcard, Finance).
Managing the KPMG customer feedback survey, ensuring questions remain relevant and tools are in place to capture feedback effectively.
Supporting colleagues at all levels to understand customer sentiment through key measures.
Ensuring feedback scores and comments from KPMG are accurately represented and acted upon within Operations and Central Teams.
You will need:
A data-driven mindset with strong analytical and problem-solving skills.
Ability to turn data into meaningful insights and clear recommendations.
Excellent communication and storytelling skills to bring insights to life and influence action.
Strong prioritisation, collaboration, and organisational skills.
A proactive approach to learning, with curiosity to explore new ways of understanding data and improving efficiencies.
Confidence in taking ownership of tasks and projects.
Ability to thrive in a fast-paced environment.
Previous experience in an Analyst or Insight role.
Knowledge of databases and confidence using SQL, TAP, and Alation systems to retrieve sales and product data.
Proficient in Excel and PowerPoint.
What's in it for you:
We offer excellent benefits that help make Tesco a great place to work! These include but are not limited to:
Annual bonus scheme.
Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus 8 Bank holidays).
Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution.
Life Assurance - 5 x contractual pay.
Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home.
Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want.
Click here to read more about the benefits we have available for our colleagues.
About us:
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.
We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.
NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.
We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility
