IT Support Technician

IT Technician - 1st Line Support:

We are seeking a skilled and customer-oriented 1st Line Support Technician to join our IT team. As a 1st Line Support Technician, you will be responsible for providing technical assistance and support to end-users, troubleshooting software and hardware issues, and ensuring the smooth operation of our IT systems. If you have a passion for technology and enjoy helping others, this could be the job for you.

This is a part-time position, on three days per week , to suit both parties, which can be discussed in the interview. The role could suit someone based either near our Head office in Teddington .

IT Technician: The Role

Part Time position ( 3 days per week)
Head office-based role

Respond to help desk tickets and provide timely technical support to the sites
Diagnose and resolve software and hardware issues
Install, configure, and maintain operating systems and software applications
Assist with user account management
Collaborate with other IT team members to troubleshoot complex problems
Provide excellent customer service by effectively communicating technical solutions to non-technical users
Document all support activities and resolutions in the ticketing system
Perform routine maintenance tasks such as system updates and backups
Assist with computer networking tasks, including troubleshooting connectivity issues
Analyze computer hardware problems and recommend appropriate solutions
Assist in EPOS (and related) system(s) configuration and maintenance

IT Technician: The Ideal Candidate:

Strong knowledge of operating systems (Windows, Mac OS, Chrome OS etc)
Knowledge of Google Workspace is an advantage
Basic understanding of computer networking concepts
Excellent problem-solving skills with the ability to analyse issues and provide effective solutions
Strong customer service skills with the ability to communicate technical information to non-technical users
Ability to work independently as well as collaborate with a team

IT Technician: What’s in it for you:

£30,000 ( Pro-rated )
Head Office Bonus ( up to 10% of salary )
The Pantry – 100’s of retailers and experience discounts through Reward Gateway
50% off food in all Heartwood Collection
Friends and Family discount of 20% off food at any Heartwood Inn or Brasserie Blanc
Enhanced Maternity & Paternity package
25 days of holiday plus bank holidays (pro-rata for the part-time role)
Additional holiday- option to buy an extra 5 days holiday per year
Refer a Friend Bonus up to £1500
Discounted company gift cards
A thoughtful gift to celebrate your birthday
Employee Assistance Program with Hospitality Action
Cycle to Work Scheme
Company pension
Instant access to pay you have already earned through EarlyPay