Lead Online Operations Development Manager - 18 Month Fixed Term Contract

Tesco is the biggest Online grocer in the UK and one of the largest in the world. Our Fulfilment operation is fundamental to supporting the success of Online, and the greatest lever in achieving our profitability objectives.

As a Lead Operations Development Manager, you’ll turn strategy into action by delivering plans effectively and working collaboratively with a wide range of functions and colleagues. You’ll lead projects and people, share your expertise, and help set the standard for the team while fostering a culture of inclusion and excellence.

You'll work in an Agile environment as part of a squad of colleagues working towards a common goal.

You will be responsible for:

Work in an Agile environment, where everyone has the opportunity to shape their work and collaborate across different skills to achieve shared goals.
Follow Tesco’s project management principles, including stakeholder engagement, project setup and organisation, budget management, and delivering cost savings and customer experience improvements.
Define projects clearly from the start, keeping them on track and within scope.
Allocate resources effectively, engaging subject matter experts and motivating them to contribute to successful delivery.
Manage risks and issues, and lead a clear governance process.
Handle interdependencies and facilitate open dialogue, working together to deliver outcomes that benefit customers, colleagues, and the planet.
Design and implement clear plans, partnering with people and communications teams when needed.
Monitor progress and keep stakeholders informed, including business leaders, on key deliverables.
Inspire and engage others to achieve great results, making customers and colleagues feel valued.
Share your knowledge and enthusiasm, helping make Tesco a great place to work and shop.
Take ownership of processes and systems, ensuring they are efficient and effective, and quickly finding simple solutions to challenges.
Champion technology and digital innovation, making sure it’s part of key decisions.
Be flexible in your approach, managing multiple projects across Online to improve the shopping experience and simplify operations.
Close projects effectively, conducting post-implementation reviews, sharing lessons learned, and driving continuous improvement.
Lead and develop a team of Operations Development Managers, supporting their growth and success.

You will need:

Operation skills relevant for this job:

Knowledge of Online business models and economics, supply chain and store processes, commercial income lines and product economics
Gather and interpret customer insight
Experience in leading a and developing people, encouraging great performance
Advanced project/programme management skills with proven experience of executing full projects through full lifecycle
Strong strategic thinking and proposition development skills and a analytical mindset with problem-solving ability
Ability to bridge between strategic thinking and pragmatic implementation
Excellent partnership skills, being a clear and engaging communicator, both written and verbal
Ability to influence and build relationships at all levels
Experience in using advanced project management methodologies

Experience relevant for this job:

Retail operations
End-to-end Project Management experience including handling complex stakeholder networks
Experience in delivering change projects
Budget management and commercial acumen
Curious mindset with a focus on growth and learning
Proven track record in joint business planning and delivering cross-functional initiatives from concept to rollout
Ability to manage broad stakeholder relationships, including senior executives, and build networks beyond your immediate team
Experience in strategy development, business growth, and corporate initiatives within an Online/Retail context
Skilled in assessing business opportunities and creating business cases
Project management qualification e.g., Six Sigma, APM

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What's in it for you:

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

Annual bonus scheme of up to 20% of base salary
Holiday starting at 25 days plus a personal day (plus Bank holidays)
Private medical insurance
26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About us:

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility