Lifts, Travelators & Escalators Maintenance Technical Manager

As our Lifts, Escalators & Travelators Maintenance Technical Manager, you’ll be accountable for advancing the People Moving Equipment (PME) maintenance discipline across our retail estate. You’ll ensure the safe, compliant and cost‑effective management of all PME—covering passenger lifts, goods lifts, escalators, travelators, control systems and associated safety equipment.

You’ll provide technical leadership and expert support to our field teams, helping us maintain a safe, legally compliant and operationally reliable estate for customers, colleagues and stakeholders. This is a role where your engineering expertise directly shapes safety, service quality and the experience of millions of people who use our stores every week.

This is a National based role and the Hiring Manager is Daniel Villiers.

You will be responsible for:

Technical Leadership & Discipline Ownership

Own and lead the PME maintenance discipline strategy, setting national technical standards, governance frameworks and best‑practice processes.

Act as the subject matter expert for all lifts, escalators, travelators and associated systems—providing authoritative engineering decisions and escalation support.

Develop and deliver the annual PME Discipline Improvement Plan, driving innovation, technical excellence and service improvements across the estate.

Compliance, Safety & Assurance

Ensure full statutory and regulatory compliance across all PME assets, including LOLER, PUWER, EN81, EN115, BS7255, BS5900 and SAFed guidance.

Maintain clear visibility of risk, presenting compliance status and corrective action plans to senior stakeholders.

Ensure high professional standards in the execution and close‑out of all planned and reactive work, meeting internal governance and external statutory requirements.

Performance, Reliability & Continuous Improvement

Drive asset performance and availability, ensuring safe operation, minimal downtime, strong entrapment management and achievement of reliability KPIs.

Lead root cause analysis for repeated failures, implementing estate‑wide corrective and preventative engineering solutions.

Develop and optimise a risk‑based PPM strategy aligned with lifecycle principles and duty‑of‑care requirements.

Contractor & Stakeholder Management

Support contractor performance management, tenders, structured technical reviews and KPI/failure trend analysis.

Implement actions that improve cost efficiency, compliance, service quality and asset reliability.

Build strong cross‑functional relationships, communicating technical risks, performance insights and improvement plans clearly and effectively.

Cost, Parts & Asset Strategy

Own PME cost performance, identifying efficiency opportunities and delivering sustainable save‑to‑invest initiatives without compromising safety or compliance.

Oversee parts strategy and obsolescence management, ensuring availability of critical spares and robust contingency plans for ageing assets.

Lead national engineering improvement projects to standardise processes, enhance asset performance and embed best practice across the estate.

What you'll bring

Deep technical expertise in lifts, escalators, travelators and associated control/safety systems.

Strong understanding of statutory requirements including LOLER, PUWER, EN standards and British Standards.

Experience leading engineering governance or technical disciplines across a large, multi‑site estate.

Ability to influence, challenge and support senior stakeholders with clarity and confidence.

A passion for safety, continuous improvement and delivering great service.

Strong analytical skills with the ability to interpret data, identify trends and drive targeted improvements.

You will need:

Degree qualified in an Engineering discipline or time served equivalent
Professional registration (IEng/CEng Desirable)
Extensive leadership, technical, and maintenance engineering experience within lifts, escalators, or related fields
Advanced technical knowledge of lift, escalator, and travelator systems including electrical, mechanical, control, and safety architectures
Engineering innovation and continuous improvement delivery
Knowledge of asset lifecycle management and maintenance methodologies for PME
Proven experience in managing statutory compliance, risk, and operational performance for lifts, escalators, and travelators

What's in it for you:

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

Annual bonus scheme of up to 20% of base salary
Holiday starting at 25 days plus a personal day (plus Bank holidays)
Private medical insurance
26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About us:

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility