Luxury Showroom Sales Advisor
About Us
Established in 1995, Quorn Stone is a leading retailer and importer of luxury natural stone and porcelain flooring, we have 9 showrooms across the UK, with a Head Office based in Loughborough. We are a passionate bunch who love to offer our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us.
Due to expansion, we are looking for a Showroom Sales Advisor to join our Suffolk team, and as we continue to grow from strength to strength, we would love to consider your application!
Job Description
As a Sales Advisor you will work closely alongside our showroom team to deliver exceptional service to our customers. This role requires a friendly and confident communicator, who thrives in a customer service/sales role. The fast-paced nature of this role requires candidates who are extremely organised and able to prioritise certain tasks, whilst being both pro-active and reactive to the customers’ requirements. The sales process can begin over the phone, email or in person and it is important you are a clear, confident, and friendly communicator via each platform
Additional responsibilities
Answering incoming sales calls
Making outbound calls to our customer database
Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
Updating the CRM system with relevant client information and daily activity
Arranging samples to be dispatched
Welcoming customers to the showroom and building relationship with clients, ensuring a professional and friendly welcome is always received
Maintaining a clean and tidy showroom
Providing drinks to customers during their appointments
Confirming showroom appointments with customers prior to their arrival
Benefits
A great place to work with a friendly and welcoming team
Competitive salary package.
Paid Training
Employee assistance program.
Competitive holiday allowances with the option to buy holiday.
Enhanced parental leave.
Company pension.
Healthcare cash plan provided by Simply Health.
Employee and friends and family discount on Quorn Stone products.
Employee wellbeing initiatives with Mental Health First Aiders available across the business.
2 volunteering days each year.
Working hours
37 hours per week, with 2 days off.
Opening hours:
Monday-Friday 9am-5pm
Saturday 9:30am-5pm
Sunday Closed
Salary is £25,000-£27,000 plus bonus earnings (OTE Pay: £25,500.00-£33,200.00 per year)
