Network & Communications Manager

Harrods’ IT comprises a broad and tailored offering to support our luxury store in Knightsbridge, London and our Harrods.com website, as well as our wider Retail, Sales, Buying, Distribution, Fulfilment and Corporate functions. At this important and influential time, our IT Service Management & SAP Delivery team are seeking for a Network & Communications Manager to join us in driving improved governance and operational delivery across the department.

About the Role

Our IT offering is supported by a mix of in-house technology and 3rd party partnerships; our success is defined by our integrated and united approach to a full IT operation. The role of the Network & Communications Manager is to establish strategy and processes, including lean, effective standards, policies, and procedures to evolve existing solutions, services, objectives and KPIs to match our ever-increasing capability and maturity. This role will stretch and exercise your personal and professional dynamism and capability. As the Network & Communication Manager, you will evolve the infrastructure service offering ensuring lean, scalable, fit-for-purpose / best-of-breed solutions are identified, designed, implemented and supported to support the business' objectives and future vision.

About You

You will be Cisco certified with demonstrable knowledge and expereince in WAN, LAN, WLAN, Firewalls, Telephony, Mobile Infrastructure and Data Centre/Server Rooms. You’ll have sound knowledge of systems, software, technologies, communications and suppliers to support business needs. You will have relevant hands-on IT Service Management knowledge, experience and qualifications such as ITIL V3.0, BSc or MSc are desirable. Additionally, you will have knowledge of best-of-breed toolsets (e.g. SolarWinds, Cisco Catalyst Centre, Fresh Service, Workday, Jira).

You’ll be a strong people manager with the ability to lead an inspire. You’ll be ambitious and driven with the ability to influence and guide senior leaders. In style you are professional and confident, with high levels of presence and gravitas which paired with your extensive knowledge and expertise gives great confidence to your business stakeholders.

You will also have:

It is critical you have Security focussed mindset and will be a heavy focus in this role.
Able to influence others. Ability to bring people together and galvanize them, focused on a shared objective
Inspire, motivate and energize all those around you, both directly and indirectly
Flexible but methodical and thorough approach – process-oriented
Strong people management skills and emotional intelligence
Excellent time management skills
Adept at leading through change – winning hearts & minds and encouraging others to want to do better and change historic behaviour
Able to demonstrate extensive experience in delivery under pressure, a high degree of resiliency and tenacity to drive forwards in difficult circumstances

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return you’ll receive an excellent benefits package, including a generous company pension, private medical insurance, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food halls and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods