Panel Manager

Positioned at the heart of our Customer team, the Insight team plays a critical role in shaping a truly customer-centric business. Our mission is to lead the understanding of colleagues, customers, competitors, and market performance—providing clear, actionable insights that drive meaningful change and help us consistently win with customers.

As Panel Manager, you will take ownership of the day-to-day management of our customer panel. Working cross-functionally, you’ll ensure the panel delivers robust, representative insights that inform and advance our customer proposition.

In this role, you'll place customers at the core of everything we do—partnering closely with teams across Marketing, Technology, and Product to develop a long-term, sustainable vision for the panel and its contribution to our business strategy. Your work will help embed the customer voice into key decisions, ensuring our propositions reflect real customer needs and expectations.

You will be responsible for:

Grow and manage a large customer community, ensuring it supports the proposition in achieving key objectives and performance measures.

Drive engagement with Tesco and our products across the community, delivering actionable, high-quality insight to stakeholders throughout the business.

Champion a customer-first mindset within your team and across wider stakeholder groups, with a strong emphasis on insight quality and impact.

Lead and prioritise future development needs, managing our relationship with Technology to deliver scalable, long-term solutions for community operations.

Support and develop the Panel Coordinator, overseeing their day-to-day responsibilities while coaching for long-term growth and capability.

Collaborate with the Marketing Manager and Group Communications, empowering colleagues to actively contribute to and benefit from the proposition.

Establish and uphold policies and protocols for effective community management—aligning with best practice standards and proactively monitoring for fraud and misuse.

Maintain and optimise community segmentation, ensuring the structure remains relevant, representative, and aligned with evolving business needs.

You will need:

Excellent verbal and written communication skills, with the ability to engage clearly and confidently with both customers and stakeholders.

Strong stakeholder management skills, with a proven ability to influence and collaborate effectively across cross-functional teams.

Curiosity and empathy for customers, with a strong drive to support and embed a customer-centric culture.

Experience leading customer panels or online communities, with an understanding of how to deliver actionable insight at scale.

Good knowledge of data privacy regulations and GDPR best practices, ensuring compliance and customer trust in all interactions.

Strong organisational skills and attention to detail, enabling high-quality delivery across multiple priorities.

Experience managing strategic projects or processes, with a focus on long-term impact and continuous improvement.

A practical problem-solving mindset, able to identify and implement effective solutions.

Innovative thinking, with a desire to identify efficiencies and improve how the panel operates.

Proficiency in Microsoft Excel, with the ability to analyse and present data clearly.

A customer-first approach, ideally backed by experience in a customer service or customer engagement role.

What's in it for you:

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

Annual bonus scheme of up to 20% of base salary
Holiday starting at 25 days plus a personal day (plus Bank holidays)
Private medical insurance
26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About us:

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility