Personalisation Senior Delivery Manager
We have an exciting opportunity in the newly formed Personalisation team for a Personalisation Delivery Manager. You'll be working closely with teams across the Tesco Group to help deliver the personalisation strategy, which will be a key driver of Tesco's ongoing growth. You will be responsible for enabling delivery across Personalisation workstreams by leveraging your expertise to mobilise teams and implement strategic interventions that drive value for both customers and shareholders. You will own and evolve the way we deliver Personalisation and customer growth, ensuring our squads and delivery methodologies are optimised for performance and aligned with out long- term ambitions.
You will be responsible for:
Working across the Tesco group, including with Tesco Mobile & IMS, to deliver Group personalisation capabilities
Manage the prioritisation process of our key transformational projects, across personalisation & customer, making sure we have a clear roadmap to deliver our goals.
Own and continuously improve the delivery approach for personalisation and customer growth initiatives. Deliver the Personalisation roadmap across squads and other delivery methodologies, ensuring alignment with business goals.
Build and maintain strong relationships with senior business leaders to secure ongoing support for the roadmap.
Design and optimise squad operations, including cadence, capacity, integration, and governance.
Define and scope squad missions, shaping ambitions, priorities, and business cases to ensure delivery of customer and commercial outcomes.
Manage resources and budgets at a portfolio level to ensure delivery within agreed investment parameters.
Ensure squads gather and analyse cross-functional requirements and collaborate effectively with Tech and business partners.
Lead sprint planning and roadmap development across squads, ensuring forward planning and delivery readiness.
Establish governance structures to provide effective oversight and direction for the roadmap. Drive consistent, transparent progress reporting and issue resolution.
Build and embed cross-functional teams with clear, efficient ways of working. Identify interdependencies across the Group, ensuring collaboration and knowledge sharing.
Use critical thinking and stakeholder management to remove delivery obstacles. Proactively manage risks, dependencies, and opportunities to optimise delivery outcomes.
Align with Tech and Business Planning to coordinate delivery and communicate progress. Balance project scope and timelines with regular, value-driven deliveries.
Foster a customer-centric culture within squads, focused on behavioural insights and outcomes. Create an empowering environment where squad members collaborate and deliver at pace.
Champion a test-and-learn culture to inform direction and optimise performance.
Support the transition of squads from incubation to integration within business processes.
Provide subject matter expertise and contribute to the broader Change at Tesco community. Adapt quickly to shifting priorities and support teams through change.
You will need:
- Project management experience in a large customer-focused organisation
- Proven track record in leading cross-functional teams and influencing senior stakeholders
- Experience working in Supplier Facing/ Commercial roles
- Experience working in a cross- functional environment across group entities
- Experience working in both traditional and agile environments, particularly in roles where personalisation and innovation are key
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What's in it for you:
We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!
Annual bonus scheme of up to 20% of base salary
Holiday starting at 25 days plus a personal day (plus Bank holidays)
Private medical insurance
26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
About us:
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.
We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.
NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.
We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility
