Private Shopping Department Manager
Harrods Private Shopping delivers a world-class, highly personalised service to our most valued clients, consistently exceeding expectations and redefining luxury retail experiences. Our ambition is clear: to be the ultimate luxury shopping and lifestyle destination globally.
Within our Client Delivery function, we build, nurture and grow relationships with an international client base, ensuring every interaction is seamless, thoughtful, and expertly executed.
As a Private Shopping Department Manager, you will play a pivotal role in driving operational excellence and leading our team of Private Shopping Assistants to deliver an outstanding client journey from start to finish.
About the Role
This is a people-first leadership role where success is defined by the success of your team and the experiences they create for our clients.
You will:
Lead, inspire, and develop a high-performing team of Private Shopping Assistants, ensuring they reach their full potential
Set clear expectations, standards, and vision to drive both service excellence and commercial success
Oversee the seamless execution of the end-to-end client journey, ensuring a consistently exceptional experience
Partner with the Private Shopping Manager to review capacity and optimise team structure across business units
Identify and nurture talent, supporting both internal development and external hiring where needed
Curate engaging training and development opportunities, collaborating with central learning teams and brand partners
Act as a brand ambassador, maintaining the highest standards of professionalism, discretion, and client service
This role is fully on site, working 5 out of the 7 days a week.
Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.
About You
You are a confident, solutions-focused leader with a passion for delivering outstanding luxury experiences. You bring a strong balance of operational expertise and people leadership, and you thrive in a fast-paced, client-centric environment.
You will have:
A self-motivated and proactive mindset
Strong leadership and people development skills
Excellent communication and interpersonal abilities
High attention to detail and organisational skills
A versatile and adaptable approach to problem-solving
The ability to build strong relationships and influence across teams
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.
