Reception Supervisor

Reception Supervisor

Birmingham

Salary: £14.00 per hour + SERVICE CHARGE

THE BRAND

At F1® Arcade, we’ve completely revolutionised the traditional arcade by creating the first-ever Formula 1 entertainment and hospitality concept with socialising at its core for fans and non-fans alike. F1® Arcade venues provide an immersive, state-of-the-art F1® racing simulation experience, gamified for a mass audience, with ‘best in class’ hospitality and exceptional venue design, all under one roof - for the ultimate night out in the fast lane…

A F1 Arcade Reception Supervisor leads the front-of-house team, creating a vibrant guest experience by managing check-ins, bookings, and seamless flow, resolving issues, upholding high service standards, training staff on brand values (hospitality, speed, professionalism), coordinating with other departments (kitchen, bar), and handling shift operations, including cash/sales, ensuring a thrilling, well-run F1-themed visit from start to finish.

Key Responsibilities:
Guest Experience & Service:
- Deliver a warm, energetic welcome and create a positive first impression.
- Manage guest flow, bookings (walk-ins/reservations), and simulator protocols efficiently.
- Handle all guest inquiries, feedback, and complaints professionally, escalating when needed.
- Ensure the team maintains F1 Arcade's high service standards.

Team Leadership & Training:
- Lead, support, and motivate the reception, host, and floor teams.
- Conduct shift briefings, share feedback, and provide ongoing training.
- Set the tone for professionalism, energy, and brand values.

Operational Management:
- Oversee reception area cleanliness, presentation, and safety standards.
- Manage cash handling, transactions, and bookings during shifts.
- Liaise with kitchen, bar, and management for smooth service and incident reporting.
- Respond to emergencies and ensure safety compliance.

VIP & Special Events:
Assist in coordinating VIP experiences and personalized service for groups/events.

Ideal Candidate Qualities:
- Strong leadership, communication, and problem-solving skills.

- High energy, attention to detail, and a passion for guest satisfaction.

- Ability to work in a fast-paced, dynamic entertainment environmen