Research Executive - Qualitative Operations
Are you passionate about understanding people and turning insights into action? Do you want to work in a team that’s crafting the future of one of the UK’s most iconic brands? If so, this could be the perfect role for you. At Tesco, our Insight team is on a mission: to understand our customers, colleagues, the market, and our competitors better than anyone else—and to use that knowledge to drive meaningful change and growth throughout the business. As part of our growing Research team, you’ll play a key role in making Tesco the most customer-centric company in the UK. You’ll bring our insights to life, humanising the data and helping teams across the business make smarter, faster decision
You will be responsible for:
Recruiting customers from our internal panel to attend live research sessions, both online and face to face, including scheduling research sessions. Running recruitment screener questionnaires via our in-house survey tool and customer panel. Pre-screening phone calls to potential research attendees. Attending research sessions to welcome customers and host the event Helping to handle the recording equipment needed for the research sessions. Summarising outputs from qualitative sessions including video editing and high level written summaries.
You will need:
Problem solving skills and resilience On occasion you may be required to work irregular hours, with time off in lieu of any work outside of contracted hours Confident verbal communication skills A valid driving license as you will be encouraged to travel within the UK on occasion. Comfortable with tech involved in filming & recording customer research. MS Office experience, including PowerPoint
What's in it for you:
We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!
Annual bonus scheme of up to 10% of base salary
Holiday starting at 25 days plus a personal day (plus Bank holidays)
26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
About us:
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.
We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.
NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.
We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility
