Sales Associate - Jellycat (Toys)

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe.

From adorable soft toys to iconic collectables, Jellycat has become one of our most beloved brands within the Toys department. As a Sales Associate dedicated to Jellycat, you’ll bring energy, warmth, and product knowledge to create playful, memorable experiences for our customers of all ages. You’ll enjoy a package that includes a salary of £27,450 + team bonus, as well as access to our renowned Harrods benefits, including generous discounts across our store and restaurants.

Please note, this is a fixed term contract, ending in February 2026.

About the Role

As a Sales Associate for Jellycat, you will be the expert on one of our most in-demand toy brands. From classic bunnies to seasonal favourites and limited editions, you’ll delight customers by guiding them through our collection and helping them choose the perfect Jellycat companion.

Your role will be to combine the “Art of Selling” with genuine enthusiasm for the brand, ensuring every interaction feels personal and memorable. You’ll also take ownership of the Jellycat space, maintaining high visual merchandising standards, ensuring shelves are well-stocked, and keeping displays playful, inviting and in line with brand expectations.

You will:

Deliver outstanding customer service and tailored advice on the Jellycat range
Meet and exceed daily sales targets through proactive selling and upselling opportunities
Take ownership of visual presentation, ensuring Jellycat displays are engaging and always shop-ready
Champion the Harrods Rewards scheme, encouraging customer loyalty
Handle stock replenishment, till transactions, and customer queries with efficiency and professionalism
Support with customer feedback initiatives to continually improve the service and experience in Toys

About You

You’ll be a customer-focused professional with experience in retail or hospitality and a genuine passion for delivering world-class service. You’ll be reliable, punctual and polished, taking pride in your appearance and the Harrods standards you represent.

You will also:

Bring an enthusiastic, playful approach that resonates with the Jellycat brand and its customers
Have excellent communication skills and a natural ability to connect with both adults and children
Be highly organised and detail-driven, ensuring stock and merchandising are consistently well managed
Thrive in a fast-paced retail environment, staying positive and proactive under pressure
Be ambitious and sales-driven, motivated by targets and excited to contribute to team success
Demonstrate discipline and professionalism, setting the standard for excellence in your team

About Us

Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. The environment sets Harrods apart, the personal attention we lavish on every customer, and our people’s unrivalled product knowledge and passion for exemplary service, all helps put our retail team into a league of their own, allowing them to be themselves through passion, expertise and creativity.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a supportive environment to inspire your best work, we provide abundant opportunities to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods