Seasonal Host - Various Hours (Manchester)

Seasonal Hosts

You’ll get to be a part of the Selfridges Christmas Magic and join our teams at our busiest time of year!
You will be required to work weekends and be available for at least 2 out of the following key days; Christmas Eve, Boxing Day, New Year’s Eve and New Years Day
You’ll receive some great benefits & perks including access to our team member discount which is up to 35 percent on own-bought products!

At Selfridges, we pride ourselves on delivering exceptional service that goes beyond expectations. We’re looking for a dynamic and customer-focused Hosts help us elevate the experience across our store, ensuring every customer feels welcomed, valued, and inspired from the moment they step through our doors.

Responsibilities

As a Host you will be responsible for providing the first point of contact to customers arriving to the division you have been assigned to.
To engage clearly, confidently and professionally with all customers, team members and managers
To go over and above to exceed customer expectations at every opportunity, taking the initiative to provide additional services when appropriate.
Ensuring everyone is welcomed by sharing your product knowledge, services on offer, best sellers, popular gifting, and upcoming sales over the Christmas period
As Host it is important to be visible so that customers can interact from the very moment they arrive to your area
Throughout the day you will be engaging with customers and being curious, sharing upcoming events and experiences happening that day / week
You will also be driving & supporting customer sign ups to the Selfridges membership proposition (Selfridges Unlocked)
Provide feedback from customers to the wider team to ensure to celebrate success and recognise opportunities
Ensuring the department looks and feels welcoming to customers

What you will need:

Great communicator. You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements.
Well Informed. You will develop excellent product knowledge & store services
Known to be a service expert. You’ll use these skills to deliver the extraordinary and take the initiative to provide additional services here appropriate.
Problem solving skills. You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer.
Flexible. Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectation.
An example of our values, a reliable and respected colleague.