Senior Sales Advisor

The Company

The Swatch Group is an international group active in the manufacture and sale of finished watches, jewelry, watch movements and components. Swatch Group supplies nearly all components required for the watches sold by its 17 watch and jewelry brands as well as by its two retail brands, Tourbillon and Hour Passion. The Group’s production companies also supply movements and components to third-party watchmakers. The Swatch Group is also a key player in the manufacture and sale of electronic systems used in watchmaking and other industries. With its watch brands, it is also a leader in the field of sports event timing as official timekeeper and data-handler of most of the Olympic Games of the last decades and major international sports events. The Swatch Group has a unique emotional culture. Beauty, sensuality, emotions in watches are as much part of it as high-tech, quality and added value on the customer’s wrist. Both, emotional poetry and innovation play an active part in the commitment to its customers. The Swatch Group was founded in 1983, by Nicolas G. Hayek. It grew out of the merger of two big Swiss watch groups, ASUAG and SSIH. The Group has since shown steady growth in key financials, leading to records. Today Swatch Group employs more than 33,500 people in over 50 countries.

Job Description

Sales

Greet and serve all customers providing a fast friendly service
Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary
Ensure good knowledge of all functions of watches and other Swatch products
Provide reliable information to customers in all matters relating to guaranteed and after sales service
Help display merchandise as directed
Contribute to the store reaching its monthly sales targets
Oversee colleagues on the shop floor to ensure best practise is adhered to at all times, providing on the spot feedback when required Security
Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till
Maintain/build a general awareness of products and security hot spots
Follow Company policy and procedures for opening/closing the store
All transactions to be handled in a responsible and secure way Reporting
Accurate reporting of all administration and stock control
Collation of sales figures
Clearly articulate/communicate any issues the store has had in the absence of the Store Manager and/or Assistant Manager Care of the Store
Ensure the store is kept clean and presentable at all times
Delegate tasks to colleagues to ensure productivity during peak trade Communication
Adhere to company policies and regulations
Attend briefing sessions as directed by your line manager
Hold briefing sessions in the absence of the Store Manager or Assistant Manager
Confident to communicate at all levels, within the Store and with the wider Swatch Group teams
Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear
Be familiar with international customer’s customs and culture. Product Knowledge
Attend regular training programmes
Confidently deliver product knowledge and train colleagues on upcoming collections
Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions
Be able to deliver good product knowledge to our customers. Other
To undertake duties and responsibilities which may fall within the remit of such a post under the direction of your line manager
As a member of the store management team be prepared to act up in a more senior capacity when the Store Manager and/or Assistant Manager are out of the business
Assist the store management team to lead and inspire your colleagues
Ensure service standards and behaviours are in line with training and Swatch guidelines at all times Profile Essential
Passionate to lead, motivate and engage a team
Driven to improve conversion and ensure the store and team meet KPIs
Enjoys developing team members, with the ability to provide constructive and positive feedback
Passionate about providing the highest level of customer experience, leading by example for other team members
Uses initiative to support the Store Manager and Assistant Manager in running the store and providing ideas for improvements Preferred
Previous experience in retail and/or fashion accessories
Have experience dealing with international customers
Ability to communicate in multiple languages
Previous Supervisory experience Job Location: Princes Street 99A, EH2 3AA Edinburgh, United Kingdom (Scotland)


Company Address: The Swatch Group (UK) Limited Building 1000 2nd Floor East Wing The Royals Business Park Dockside Road GB-London E16 2QU United Kingdom