Deputy Store Manager
A leading jewellery retailer who has a significant presence across the UK are looking for a Deputy Store Manager to lead the daily operations of the store. The successful candidate will be responsible for driving sales performance, delivering exceptional customer service, managing/developing the team, and ensuring the store operates efficiently while maintaining the highest presentation standards.
Key Responsibilities:
- Oversee all day-to-day store operations and ensure smooth running of the business
- Drive sales performance and achieve store targets and KPIs
- Deliver exceptional customer service and create a luxury shopping experience
- Lead, motivate, and develop the sales team to maximise performance
- Recruit, train, and manage staff schedules and performance reviews
- Build strong customer relationships and encourage repeat business
- Ensure high standards of visual merchandising and store presentation
- Manage stock control, inventory checks, and loss prevention procedures
- Handle customer enquiries, complaints, and after-sales service professionally
- Monitor store budgets, cash handling, banking, and reporting procedures
- Ensure compliance with company policies, security procedures, and health & safety regulations
- Analyse sales reports and implement strategies to improve store performance
Requirements:
- Previous experience as a Store Manager or senior retail manager
- Strong leadership and team management skills
- Proven track record of achieving sales targets
- Excellent communication and customer service abilities
- Strong organisational and problem-solving skills
- Professional appearance and presentation
- Experience with retail systems, stock management, and reporting
- Flexibility to work weekends, evenings, and peak trading periods
- Desired Skills
- Knowledge of jewellery, gemstones, watches, and luxury products
- Experience in high-end retail environments
- Strong commercial awareness and business acumen
- Ability to develop long-term customer relationships
- Attention to detail and strong operational management skills
The salary is paying up to £28,000 accompanied by an annual target related bonus & staff discounts.
