Talent Acquisition Administrator
Talent Acquisition Administrator – 12-month maternity cover
At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.
The Talent Acquisition Administrator is a standalone role responsible for providing administrative support to the Talent Acquisition function. This position manages the central recruitment inbox, handling over 15,000 queries annually, and serves as the first point of contact for recruitment-related enquiries. The role requires a high level of pace, accuracy, and attention to detail to ensure timely and effective responses.
We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities and help your local community too.
So, why Costa?
We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some brilliant perks to sweeten the deal:
• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks
We’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
What you’ll do
As a Talent Acquisition Administrator, your responsibilities will include:
• Ensure strict adherence to relevant SLAs when answering queries in the recruitment inbox
• Categorise incoming emails correctly
• Respond to queries prompt and professionally
• Forward relevant emails to the relevant teams or recruitment partners
• Manage complaints or escalations with urgency and confidentiality
• Liaise with 3rd parties to gather additional information
• Talent Acquisition weekly reporting
• Audit the Recruitment system to ensure accurate information
Who you are
It’s your unique ingredients we’re interested in:
• Excellent understanding of compliance and governance e.g. Right to work, GDPR
• Knowledge of a recruitment ATS is desirable
• Knowledge of how to use the Dayforce Recruitment module correctly if internal
• Excellent organisational skills
• Strong communication with confidence to partake in conference calls and video meetings
• Proficient in MS Excel, and ability to hand large amounts of data
• Ability to work at a very fast pace, with a resilient mindset
• Goal orientated, comfortable with targets and SLAs
• Operations experience (Retail) is advantageous
• Background in customer service type activities with a passion for continuous improvement
• Strong background in working as part of a team with shared responsibilities
• Proven experience in working in a highly collaborative culture
Location: Hybrid, London /Loudwater
