Tour Operations Manager
A global sports entity is seeking a dynamic and highly organized Tour Operations Manager to lead the daily operations of stadium tours and the heritage museum. This is a unique opportunity to play a key role in showcasing the rich history, culture, and behind-the-scenes magic of one of the most iconic venues in sport.
As the face behind fan experience, you’ll be responsible for ensuring every visitor leaves with lasting memories – whether they’re walking through the players' tunnel, exploring historic memorabilia, or enjoying a guided tour led by expert hosts.
Key Responsibilities:
Lead and manage the day-to-day operations of the stadium tour and museum experience.
Oversee a team of tour guides, front-of-house staff, and volunteers.
Develop and implement tour content that aligns with the club’s brand, values, and history.
Coordinate group bookings, VIP experiences, and special events.
Monitor visitor satisfaction and feedback, continuously improving the guest journey.
Manage budgets, staffing rotas, training, and operational logistics.
Work closely with marketing, retail, and hospitality teams to enhance commercial performance.
Ensure full compliance with health & safety and safeguarding standards.
Requirements:
Proven experience in tourism, heritage, visitor attraction, or event operations – ideally in a sporting or cultural venue.
Strong leadership and team management skills.
Excellent communication and customer service abilities.
A passion for storytelling, history, and sport.
Commercial awareness and ability to drive ticket sales and revenue.
Flexibility to work weekends, matchdays, and event days as required.
The salary is paying up to £55,000
Benefits Package:
- An exciting reward and recognition scheme
- Generous holiday allowance which increases with your length of service
- Great internal learning and development programmes
- A flexible hybrid working model
- Priority access to apply for match tickets
- A competitive health and wellbeing benefits package
- A leading Employee Assistance Programme
- Great discounts with some of our Partners
