Workforce System Administrator

What is the role?

The role will be responsible for owning and administrating our Workforce Planning systems and processes to drive efficiency, productivity, and Team Member engagement. You’ll work collaboratively with Workforce System Manager and Internal/External Stakeholders to work closely and execute systems service and troubleshooting. You will be subject matter expert in Workforce Solution and Jira ticket resolutions.

As Workforce System Administrator you will:

•Supervise and ensure the seamless operation and availability of new and existing system functionality via UAT testing and troubleshooting.

•Diagnose, troubleshoot and resolve software and hardware issues raised by internal stakeholders

•Maintain accurate and comprehensive documentation for system administration and procedural workflows

•Development and implement repeatable, solutions, utilising version control best practices.

•Assist in the management and operation of JIRA services, providing support to the team.

•Maintenance and housekeeping of employee record with in Workforce Management solution.

•Advice and support training team by building and validating training materials for WFM functionality changes.

How you’ll do it… you will be?

•Strong problem-solving and analytical skills.

•Proficiencies in technical knowledge and teamwork.

•Strong communication skills, with the ability to work independently and within a team.

•Excellent problem-solving skills and a proactive approach to system administration.

•Ability to prioritize tasks and meet deadlines in a fast-paced environment.

•You will need to be flexible, helping colleagues with basic IT needs as well as those with a greater understanding of the basics and needing more advanced assistance

•Innovative Thinking: A proactive approach to overcoming challenges and seeking opportunities for continuous improvement.

•Dynamic & Analytical: Ability to assess both current and future trends, identifying potential risks and opportunities.

•Working knowledge of workforce management tools.

•Comfortable with MS office applications.

•Fast, dynamic learner