Tony and Jan Jenkinson from Whitehaven have been ‘fined’ £100 after they left a negative review on popular travel website Trip Advisor.

The couple were said to be unimpressed with their stay at the Broadway Hotel which is situated on Burlington Road West after staying there for just one night. The manager of the hotel was not available to comment.

The hotel is being investigated as officials believe they may have breached unfair trading practice regulations. The hotel states in their policy "Despite the fact that repeat customers and couples love our hotel, your friends and family may not. For every bad review left on any website, the group organiser will be charged a maximum £100 per review."

As a result, Mr and Mrs Jenkinson have required a refund from their credit card company.