A Winter Wonderland attraction in Milton Keynes was closed on its second day after attracting a raft of complaints from visitors.
The theme park included events such as ice skating and a Santa’s Grotto but disgruntled guests complained that the ice rink was “a few plastic sheets” with only one pair of child-sized skates available, whilst the grotto was staffed by “young, thin men” in Santa suits “from Poundland”.
Organiser Lorenzo Franco claimed 200 people had been refunded.
Following the criticism the charity partner of the event, the Papworth Trust, said in a statement: "As the benefiting charity associated with the Winter Wonderland MK event, we have been concerned to hear about the issues on the opening day. We are sorry to hear about people's experiences of the day. After consulting with our volunteers and listening to the public's feedback, we have sadly decided to withdraw our volunteers and our association with the event.
"We were hoping that this event would raise money for our work helping older and disabled people with essential support and care."