Lush has been named as the number one shop in the 2014 Which? shops survey.

The survey is based on the views of 12,500 shoppers, and produces customer scores for 100 of the UK's biggest shops

The cosmetic company reclaimed the top spot it held in 2012 after customers rated it highly for customer service. The Disney Store, Richer Sounds, John Lewis and Waterstones were also given good scores by shoppers.

According to Which?, all of the best scoring shops in the survey were regarded as having outstanding customer service.

Which? executive director Richard Lloyd said: “We've seen time and time again that consumers won’t settle for bad customer service and our high street shops survey confirms this. Those stores giving people the care and attention they want have happy customers who return.”