Travel firm TUI has promoted Jill Carter from head of retail sales to the new role of director of retail.
She will now lead the transformation of TUI’s 649 shops in the UK and Ireland and will report to customer operations director, Fraser Ellacott.

Fraser Ellacott said: "We are committed to developing a multi-channel distribution network with retail and online working alongside each other.  2015 marks a new era for our retail business as we focus on a strategy of innovation, investing in new technologies and service to enhance the customer experience.

"In her new role, Jill will lead this programme and work closely with other customer facing areas of our business to deliver a next generation holiday experience on the high street. With a wealth of retail experience from over 20 years in our business there is no one better placed to take on this role.”