As Group Operations Director at RHR, Mark answers two fundamental questions; “as a business, where are we now?” and “where does the company go next?” Having been with the business virtually from its very inception, Mark’s experience has helped guide RHR to the top of the industry.
Previously store manager at Russell & Bromley, Mark has worked in the thick of retail, learning the trade which has helped shape RHR into the leading organisation it is today. Working on the shop floor taught Mark the fundamentals of retail and, most importantly, the aspirations of people working in this environment. This experience has helped to develop the company’s enduring philosophy of honesty and integrity, of being open in how we work and by doing the right thing by every candidate, client and employee.
Today, as operations director of the business, Mark ensures that the company adheres to those founding principles by constant analysis of working practice to ensure it is, in fact, best practice. Importantly, Mark also analyses customer satisfaction against business practice to ensure we are always heading in the right direction.
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